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EG Ajour Help

Inspect & QA

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  • User can’t see their registrations/ drawings on registrations in inspect/QA
  • User cannot create registration
  • User cannot delete registration
  • User cannot see any registrations other than their own

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  • Modules are “greyed out” and not accessible for the user
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  • Nothing happens when printing / downloading files

App

  • The user’s registrations disappear as soon as the user has created them
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  • The user does not know what to enter in the “system” field (the top one of the 3 fields on the login page)
  • User cannot add images from their gallery to a registration, the gallery is empty or the app has not been granted permission to access it

AjourBox

  • BimViewer button not visible / Cannot see IFC file in the viewer
  • User cannot see global folders in AjourBox
  • User cannot see their folder in AjourBox (Tildelt folder)

AjourTender

  • User cannot submit a bid on Tender
  • Where can I find the link for the tender and ESPD?
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  • User cannot see global folders in AjourBox

User cannot see global folders in AjourBox

< 1 min read

Symptom #

The user cannot see the global folders, despite having permissions to all folders in AjourBox under project permissions.

Description #

The user sees this in their AjourBox:

Another user with the correct permissions sees this:

Solution #

The issue can be resolved by granting the user permissions to AjourBox Globally under "System permissions" in the administration.

Updated on September 16, 2026

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BimViewer button not visible / Cannot see IFC file in the viewerUser cannot see their folder in AjourBox (Tildelt folder)
Table of Contents
  • Symptom
  • Description
  • Solution

© 2026 EG Ajour Help

  • Guides
    • AjourBox
    • AjourTender
    • App
    • General
    • Inspect & QA
    • Users & permissions
  • English
  • Dansk