Symptom #
The user calls and says that every time they have created a registration and subsequently go back to the registration drawing, the registration has disappeared.
Description #
The reason for this is that the user has set a filter. The filter the user has set typically does not match the group, category, recipient or status selected when creating the new registrations.
Solution #
Ask the user what colour the filter button is. If it is not white, it means that a filter has been set. Ask the user to go into the filter and press clear/reset and then OK. All the registrations the user has created will now be visible again.
