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Inspect & QA

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  • User can’t see their registrations/ drawings on registrations in inspect/QA
  • User cannot create registration
  • User cannot delete registration
  • User cannot see any registrations other than their own

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  • Nothing happens when printing / downloading files

App

  • The user’s registrations disappear as soon as the user has created them
  • The user cannot see registrations or drawings etc. when accessing a project
  • The user does not know what to enter in the “system” field (the top one of the 3 fields on the login page)
  • User cannot add images from their gallery to a registration, the gallery is empty or the app has not been granted permission to access it

AjourBox

  • BimViewer button not visible / Cannot see IFC file in the viewer
  • User cannot see global folders in AjourBox
  • User cannot see their folder in AjourBox (Tildelt folder)

AjourTender

  • User cannot submit a bid on Tender
  • Where can I find the link for the tender and ESPD?
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User cannot create registration

< 1 min read

Symptom #

The user reports that they are unable to create a registration.

Description #

There can be several reasons.

  1. The user does not have a "valid licence (A/B)"
  1. The user does not have permission to create registrations.
  1. The user has not selected a note type or pressed a category group, so the black (Create registration button) does not appear.

Solution #

  1. The user must contact an administrator on the system to obtain the correct licence.
  2. The checkboxes must be enabled under Inspect → Registrations → Create → set the relevant checkboxes.
  3. The user must select a note type and a category group before the Create Reg. button appears.
Updated on September 16, 2026

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User can’t see their registrations/ drawings on registrations in inspect/QAUser cannot delete registration
Table of Contents
  • Symptom
  • Description
  • Solution

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  • Guides
    • AjourBox
    • AjourTender
    • App
    • General
    • Inspect & QA
    • Users & permissions
  • English
  • Dansk