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Inspect & QA

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  • User can’t see their registrations/ drawings on registrations in inspect/QA
  • User cannot create registration
  • User cannot delete registration
  • User cannot see any registrations other than their own

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  • Modules are “greyed out” and not accessible for the user
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  • Nothing happens when printing / downloading files

App

  • The user’s registrations disappear as soon as the user has created them
  • The user cannot see registrations or drawings etc. when accessing a project
  • The user does not know what to enter in the “system” field (the top one of the 3 fields on the login page)
  • User cannot add images from their gallery to a registration, the gallery is empty or the app has not been granted permission to access it

AjourBox

  • BimViewer button not visible / Cannot see IFC file in the viewer
  • User cannot see global folders in AjourBox
  • User cannot see their folder in AjourBox (Tildelt folder)

AjourTender

  • User cannot submit a bid on Tender
  • Where can I find the link for the tender and ESPD?
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  • User cannot delete registration

User cannot delete registration

< 1 min read

Symptom #

The user right-clicks on a registration but does not have the option to delete the registration.

Description #

There was previously a function called "Delete Registration", however this function never actually deleted the registration, but instead hid it, which could always be retrieved again. The function has therefore been renamed to "Hide Registration" and can be used in the following way:

Hide registration:

Search for hidden registrations:

Restore/make a hidden registration visible:

Solution #

The user simply needs to be informed that the function has been renamed, but still has the same functionality as before (described in the description above).

Updated on September 16, 2026

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User cannot create registrationUser cannot see any registrations other than their own
Table of Contents
  • Symptom
  • Description
  • Solution

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    • AjourBox
    • AjourTender
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  • English
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