Symptom #
The user either does not know what to type or tries to type the same as what is shown on a colleague's phone after the system was created, such as "Dansk Boligbyg A/S".
Description #
When a user is created on a system, they receive a welcome email. This email contains what the user needs to type in order to connect via the app. Generally, users do not read their welcome email and therefore do not see this information.
Solution #
Ask the user who the client or contractor is on the system they wish to access. The name the user provides can be searched for at https://hub.ajoursystem.io/. If the user is familiar with the web version, you can also tell them they can type what appears before the dot (dbb.ajoursystem.net).
