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Inspect & QA

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  • User can’t see their registrations/ drawings on registrations in inspect/QA
  • User cannot create registration
  • User cannot delete registration
  • User cannot see any registrations other than their own

Users & permissions

  • Modules are “greyed out” and not accessible for the user
  • Remove user from project

General

  • Nothing happens when printing / downloading files

App

  • The user’s registrations disappear as soon as the user has created them
  • The user cannot see registrations or drawings etc. when accessing a project
  • The user does not know what to enter in the “system” field (the top one of the 3 fields on the login page)
  • User cannot add images from their gallery to a registration, the gallery is empty or the app has not been granted permission to access it

AjourBox

  • BimViewer button not visible / Cannot see IFC file in the viewer
  • User cannot see global folders in AjourBox
  • User cannot see their folder in AjourBox (Tildelt folder)

AjourTender

  • User cannot submit a bid on Tender
  • Where can I find the link for the tender and ESPD?
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  • User cannot see any registrations other than their own

User cannot see any registrations other than their own

< 1 min read

Symptom #

The user cannot see any registrations other than their own.

Description #

The vast majority of users do not have permission to see registrations other than their own or registrations from users within the same company. If the user needs to be able to see registrations that they are not responsible for or a recipient of, the user must be granted the "See others" permission in the permission tree.

Solution #

Verify that the user has permission to see registrations other than their own and their own company's in the permission tree.

Updated on September 16, 2026

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User cannot delete registrationImport of categories
Table of Contents
  • Symptom
  • Description
  • Solution

© 2026 EG Ajour Help

  • Guides
    • AjourBox
    • AjourTender
    • App
    • General
    • Inspect & QA
    • Users & permissions
  • English
  • Dansk